Please note before you read these Terms & Conditions:
The Delivery Terms and Conditions should be read in conjunction with our Standard Terms and Conditions, which can be read here
Delivery Terms and Conditions
These standard terms and conditions (“the conditions”) shall apply to all contracts for goods and services between Project Design Print Ltd (“the company”) and any person or Company who accepts the quotation for the goods or services which the Company is to supply in accordance with these conditions (“the buyer”), unless other terms and conditions signed by the director on behalf of the Company and referring specifically to the terms and conditions to be amended.
1.1 Any dates quoted for delivery of the Goods are approximate only and the Company shall
not be liable for any delay in delivery of the Goods however caused. Time for delivery shall
not be of the essence unless previously agreed by the Company in writing although the
following delivery guidelines normally apply following receipt of the order confirmation.
1.1.1 Same day despatch of stock hardware only items when ordered by 10.00am.
1.1.2 Simple kits, except powder-coated frames and laminate panels: 5 – 7 working days.
1.1.3 Larger exhibition stands including powder-coated jobs but excluding laminates: 10 – 14 working days.
1.2 If the Company fails to deliver the Goods for any reason other than any cause beyond the Company’s reasonable control or the Buyer’s fault, and the Company is accordingly liable to the Buyer, the Company’s liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of similar goods to replace those not delivered over the price of the goods.
1.3 If the Buyer fails to take delivery of the Goods or fails to give the Company adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Company’s fault) then without prejudice to any other right or remedy available to the Company, the Company may;
1.3.1 Store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or
1.3.2 Sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
1.4 In the event that you would like to return any products due to the goods no longer being required or have been ordered in error, there may be a 20% re-stocking fee deducted from the credit amount. Also if you require Project Design Print Ltd to collect the goods then a charge will be applied for this service.
We offer various service levels on our paper and card products. Please be aware that not all turnaround times are applicable to all products.
Same Day: Order Oct 14th Delivery Oct 15th
1 Working Day: Order Oct 14th Delivery Oct 18th
2 Working Days: Order Oct 14th Delivery Oct 19th
3-4 Working Days: Order Oct 14th Delivery Oct 20th – Oct 21st
7-10 Working Days: Order Oct 14th Delivery Oct 28th – Oct 21st
2.1 Our terms are payment with order.
2.2 Turnaround times quoted include the day that we receive your order provided:
2.2.1 Your order is placed online with artwork uploaded and payment received by 10.00 am.
2.2.2 Your order is received with artwork and payment by courier or by hand by 10.00 am.
2.3 In order to achieve our turnaround times we require a Customer Proof Copy with your work. Project Design Print Ltd will not be responsible for any errors in the printed work where these errors were also on this proof.
2.4 If we receive incomplete files, corrupt files or files which are of inadequate quality to use for print then we will ‘Stop the Clock’ on the turnaround until the problem is resolved.
2.5 Where printing is despatched on time from Project Design Print Ltd but is delivered late due to a shortcoming of our carriers, Project Design Print Ltd will credit back, and be responsible for, the cost of the carriage only.
2.6 Project Design Print Ltd working days are Monday to Friday excluding Bank Holidays.
2.7 Project Design Print Ltd work hard to ensure the printing we supply is perfect. In the unlikely event of work being unacceptable due to a shortcoming at Project Design Print Ltd then we will urgently reprint or otherwise make the job good. Project Design Print Ltd are unable to both reprint & credit the same job.
2.8 Project Design Print Ltd cannot take responsibility for damaged goods which have been accepted and signed for as being in good condition on delivery.
2.9 Project Design Print Ltd cannot accept responsibility for short deliveries on consignments (missing boxes) unless this is recorded on the courier’s delivery note.
2.10 Some types of paper and card need to be run at slower printing speeds and require extra drying time, which can have implications on the turnaround time as indicated. We reserve the right to extend turnaround where heavy solid prints require extra time to dry
Please note before you read the Refund Policy:
The Refund Policy should be read in conjunction with our Terms & Conditions and Delivery Policy, which can be read at Terms & Conditions and Delivery Policy
At Project Design Print Ltd we strive for perfection. If on receipt of your print consignment you are anything less than delighted with the finished work please advise us straight away. Your issue will be investigated urgently and quickly resolved.
Where the problem is clearly something that can be attributed to Project Design Print Ltd we will immediately re-do the job, send out replacement printing, and recover the defective batch. In the event that re-printing is not an option, we will instead either recover the defective work and credit you in full or, where appropriate, negotiate a partial credit to compensate for less than perfect but useable goods.
Where the cause of the problem cannot solely be attributed to Project Design Print Ltd we will seek to find a compromise remedy with you, either crediting the job in part or re-printing at a reduced cost.
Where the problem can be fully attributed to you Project Design Print Ltd shall not accept liability in any part.
In the unlikely event that a satisfactory resolution can not be found between us, Project Design Print Ltd will accept the resolution recommended by a third-party arbiter. The arbiter being an independent third person accepted by us both.